Refund policy
60-Day Money-Back Guarantee
Telo Products: Telo Products
At Telo Products, we're committed to delivering luxury and comfort that meets your expectations. We're confident you'll love our Oil of Oregano + Black Seed Oil, but if you're not entirely satisfied, we're here to help. That's why we offer a 60-Day Money-Back Guarantee to ensure your complete satisfaction.
How It Works:
If for any reason you're not satisfied with your Oil of Oregano + Black Seed Oil you can return them within 60 days of the purchase date for a full refund.
Here’s How:
1. Initiate a Return: Contact our Customer Support team at support@taketelo.com within 60 days of your purchase. Please provide your order number and the reason for the return.
2. Return the Product: After you contact us, we will provide you with a return authorisation number and instructions on how to return the product. Please ensure the product is in its original packaging, even if it has been opened.
3. Refund Processed: Once we receive the returned product, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original method of payment.
Conditions:
- The 60-Day Money-Back Guarantee is only applicable for purchases made directly from Telo Products through our official website.
- The product must be returned in its original packaging. Opened packages are eligible for a refund as long as the product is not excessively used.
- Shipping costs for the return will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent, damaged product).
Contact Us:
If you have any questions or need assistance, please do not hesitate to reach out to our Customer Support team at:
Email: support@taketelo.com
We value your business and are here to ensure you have a positive experience with Telo Products. Thank you for choosing our Oil of Oregano + Black Seed Oil!
Telo Products
10-12 Ralph Street, Alexandria 2015
Sydney, NSW. Australia
www.taketelo.com
Support@taketelo.com